If you see No Service or Searching on your iPhone or iPad (Wi-Fi + Cellular), or can’t connect to a cellular network or cellular data, follow these steps:
Check your coverage area #
Make sure that you’re in an area with cellular network coverage. Then follow these steps:
- To turn cellular data on or off, go to Settings, then tap Cellular or Mobile Data. If you’re using your iPad, you might see Settings > Cellular Data.
- If you’re traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Cellular Data Options > Data Roaming.
Restart your iPhone or iPad #
Restart your device. If you’re not sure how to do this, follow these steps to restart your iPhone or restart your iPad.
Check for a Carrier Settings update #
To manually check for and install a carrier settings update:
- Make sure that your device is connected to a Wi-Fi or cellular network.
- Tap Settings > General > About. If an update is available, you’ll see an option to update your carrier settings.
- To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.
If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.
Take out the SIM card #
After removing the SIM card, put it back in. You might need to contact your carrier:
- If the SIM card is damaged, or doesn’t fit in the SIM tray, ask your carrier for a new SIM card.
- If you transferred your SIM card from another device, ask your carrier if your SIM card works with your iPhone or iPad.
Learn more about removing your iPhone SIM card or iPad SIM card.
Reset your Network Settings. #
Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
Update your iPhone or iPad #
Update your iPhone or iPad to the latest version of iOS.
Contact Us #
Issues with your carrier or account might affect your service. Contact Pharmcare Support to:
- Verify that your account is active and in good standing.
- Make sure there are no outages in your area.
- Check that your device isn’t blocked from receiving cellular services and is set up with the right data plan.
Only your wireless carrier can access and manage details about your account.