Pharmcare USA Tech Support

Get the IT support you need, when and how you need it.

Pharmcare USA Tech Support

Get the IT support you need, when and how you need it.

Get IT And Tech Support From Our Team

Using the following methods, you can get fast help from our team of IT support pros.

Need Emergency Support?

Locked out of your system? Our emergency support team is standing by to help in those cases where immediate support is necessary.
(*case by case basis)

Get Support Through Our Ticketing Portal

Fast Support
The Pharmcare ticketing portal was created to help Pharmcare team members get the IT support they need quickly and efficiently.
Message Our Team
You can message our team, track tickets and support issues from right in the portal.
Share Files and Get Remote Help
Share screenshots, files and images securely and receive remote desktop support if needed.

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Support Issues are Tracked Anonymously in our Knowledgebase

Get your password reset without having to call or email someone.

Password Resets

Setup and configure your new mobile device on the Pharmcare network

Setup Mobile Phones

Troubleshoot and self-help your desktop applications without having to wait on IT support remote desktops.

Desktop Applications

Learn how to make your computer work faster through our tips, tricks and tools.

Speed Up Your Hardware

Internet down? Try these troubleshooting steps to get your internet back up and running.

Fix Internet Issues

Got a new device? Setup your email on your new computer or phone quickly and easily with our how-to steps.

Setup Your Email

Get Chat Support When You Need It

Our automated chat system is monitored by our support team.  You can often get all the help you need using our Pharmcare chat-bot. If the bot can’t help, a live support agent will jump on board.

Get Support Through Text And Email

By sending a text or email to our support team, you’ll open a ticket and receive replies back to your phone or email. In some cases, a support ticket will be created for you so we can investigate the issue and request more information.

Methods To Get Support

There are many ways to get help from our tech support team. If you can't get your answers from the knowledgebase, use one of these methods.

Help When You Need It

If you are locked out of your system or unable to access resources in an emergency, please use our emergency support below. If it is not an emergency, you can start with our knowledgebase.

Some of Pharmcare's Knowledgebase Topics

Email Accounts
Setting up emails on your phone or computer is easy with our how to guides.
Configure Your Phone
New phone? Follow these steps to get your device up and running.
Internet Connectivity
Connect to a new wifi network on your computer or phone.
Software Guides
Download and install Microsoft Office Applications, Teams, Remote Access and more.
Password Assistance
Forgot your password? You can find out how to get password resets.
Setup New Hardware
New computer? Follow these how-to guides to get it up and running.